Shipping and Delivery

Welcome to Asaroga!
Thank you for shopping with Asaroga! We’re committed to delivering your jewelry safely and promptly. Please review our Shipping & Delivery Policy below to understand how we process and ship orders.
Order Processing Time
  • All orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your order confirmation email.
  • You will receive another notification when your order has shipped.
  • Custom or made-to-order pieces may require additional processing time. Specific timelines will be noted on the product page.
Shipping Rates & Estimates
Shipping charges for your order will be calculated and displayed at checkout. We offer the following shipping options:
Shipping Method
Estimated Delivery Time
Cost
Standard Shipping
5–7 business days
30$
Express Shipping
2–3 business days
60$
International Shipping
7–21 business days
Calculated at checkout
Note: Delivery estimates are based on your location and shipping method. Unexpected delays may occur due to weather, customs, or courier issues.
International Shipping
  • We ship to most countries worldwide.
  • International customers are responsible for any customs duties, taxes, or import fees imposed by their country.
  • Customs processing may delay delivery times.
Order Tracking
Once your order has shipped, you will receive a tracking number via email. You can track your package directly on the courier’s website.
If you have not received your tracking information within 3 business days of your order, please contact us at support@asaroga.com.
Delays and Lost Packages
  • While we strive for timely deliveries, Asaroga is not responsible for delays caused by couriers, customs, or unforeseen circumstances.
  • If your package appears lost, please reach out to us. We’ll work with the shipping carrier to resolve the issue.
Incorrect Shipping Information
Please double-check your shipping address before placing your order. If you enter incorrect or incomplete information:
  • Email us immediately at support@asaroga.com.
  • If the package has not shipped, we can update the address.
  • If it has already shipped, we are not liable for any loss, and you may need to place a new order.
Delivery Issues
If your package is marked as “delivered” but you have not received it:
  • Check with neighbors, building managers, or your local post office.
  • Wait 1–2 additional business days as couriers sometimes mark items delivered early.
  • If still unresolved, contact us and we’ll help investigate.